Terms of Service

1. Using this website

• The website is provided for general information and to help you contact us and request estimates.
• Please give accurate information in our forms and do not submit anything unlawful, abusive or misleading, or attempt to disrupt or probe the site or its security.
• Content on this site, including text, logos and photographs, belongs to PrimeFix Solutions or its licensors. You may not copy or reuse it commercially without our written permission.

2. Estimates, ballpark figures and the cost estimator

The online cost estimator, service explorer and any figures shown on this site are general ballpark ranges only. They are not quotes, offers or guarantees of price. A firm price is given only in a written estimate or agreement after we understand your project and, where needed, inspect the property. Actual cost depends on conditions, materials, access, permits and scope.

3. Booking a consultation

A consultation request is not a confirmed appointment until we confirm it with you by phone, text or email. Consultation windows fall within our business hours (Mon–Fri 7am–6pm · Sat 8am–2pm). If you need to reschedule or cancel, please tell us as early as you can so we can offer the time to someone else.

4. Service work

• Written agreement. Work begins only after you and we agree on the scope, price, schedule and payment terms in writing. Those terms, together with these terms, form the agreement for the job. If they conflict, the written agreement for the job controls.
• Changes. Changes to the scope, materials or schedule are agreed in writing and may change the price and timeline.
• Access and conditions. You confirm that you own the property or are authorized to have the work done, and that we will have safe access. Hidden conditions such as rot, structural damage, or code or safety issues found once work begins may require additional work, which we will explain to you before proceeding.
• Permits and approvals. Where a permit or approval (including from a landlord, condominium association or town) is required, we will tell you who is responsible for obtaining it as part of the written agreement.
• Weather and delays. Exterior work depends on the weather, and schedules can also be affected by material availability. Dates we give are good-faith estimates unless the written agreement says otherwise.
• Payment. Deposits, progress payments and the due date for the balance are set out in your written estimate or agreement.

5. Workmanship and warranty

We stand behind our work. Any workmanship warranty, including its length and what it covers, is stated in your written agreement. Warranties do not cover normal wear and tear, damage caused by misuse, neglect, accidents or severe weather, or work done by others after we finish. Manufacturer warranties on materials and products are provided by the manufacturer.

6. Emergency and storm-damage requests

For urgent repairs we will do our best to respond quickly, but availability depends on our crews and conditions. Emergency work is generally temporary protection (such as tarping or securing) unless we agree otherwise in writing. If there is danger to life or a fire, gas leak or electrical hazard, call 911 first.

7. Maintenance plans

The maintenance plan information on this site is a summary. The services included, visit frequency, pricing, billing and cancellation terms for any plan are confirmed in a written plan agreement before you are enrolled.

8. Reviews and photos

If you submit a review, you confirm it is honest and based on your own experience, and you allow us to publish it on this site after we approve it. We may decline to publish reviews that are abusive, off-topic or unverifiable. We will only show photos of your property in our portfolio with your permission.

9. Limits of liability

The website is provided "as is" and we do not promise it will always be available or error-free. To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the website, and our liability for service work is limited to the amount you paid us for the work in question, except where the law does not allow such a limit (for example, for our own negligence causing personal injury). Nothing in these terms limits any rights you have under consumer protection law.

10. Privacy

How we handle your information is described in our Privacy Policy.

11. Governing law and changes

These terms are governed by the laws of the Commonwealth of Massachusetts. We may update them from time to time; the version on this page, with its "Last updated" date, applies to your use of the site. Work under a signed agreement is governed by that agreement's terms.

12. Contact us

PrimeFix Solutions
Email: hello@PrimeFix.vip
Phone: (978) 417-2042
Hours: Mon–Fri 7am–6pm · Sat 8am–2pm